8 Future-Proof Enterprise Chatbot Platforms (+ Generative AI)

For enterprise-level businesses, software and tech infrastructure are always a struggle. Apart from the need to stay ahead of the competition in the market, it is a must to ensure security standards, flexibility, and longevity of the solution to remain competitive for years to come.

Yet, in the AI industry, staying ahead is a daunting task: AI solutions become smarter, faster, and cheaper every day. That means anyone can build them first. 

According to a recent poll by Deloitte among enterprise business leaders, about 73% of respondents assured their organizations are adopting generative AI at a faster pace. And it’s no wonder: AI agents are now far beyond simple chat boxes. For instance, using GPT for data analytics or implementing an internal GPT assistant for employees across the whole organization is no longer a project for months but mere weeks.

In this post, we’ll analyze the key features of enterprise chatbot platforms, list the best ones available on the market, as well as share a few tips on finding the best option to keep the success in the future.

Enterprise-level software exists to meet the custom needs of large or complex businesses. For example, an AI chatbot for enterprises built to streamline business processes will likely operate within large databases and a wide range of existing software, as well as will be required to meet industry-specific requirements (e.g. HIPAA compliance for healthcare chatbots), etc. Such projects require a solid technical base and clear domain knowledge of the use case application for seamless integration.

Enterprise chatbot platforms usually include powerful features, such as: 

• A range of integrations, features, and channels: a tech core to connect new AI chatbots to existing software ecosystems through CRMs, ERPs, or even legacy systems that might not be as modern or flexible. Integrations allow large companies to use AI for more complex applications. In addition, a versatile feature package, even separate sub-products for specific use cases, and multi-channel presence are usually a part of such platforms. 

• Scalability & reliability: enterprise chatbot platforms are built to handle a growing number of users and interactions without a slow-down in performance.

• Novice AI technologies, such as GPT: new gen AI models, as well as regular updates of them, are a must for today’s enterprise chatbot platforms. Apart from stunning response capabilities, generative AI extends the range of AI use cases and significantly reduces operational costs. 

• Secure environment: Enterprise-level software solutions are also designed to be highly secure and protect company data from leakage to third parties. 

• Cost-effective tactics: enterprise-level software solutions are often more cost-effective than other options in order to meet business goals with the expected return on investment. A great option of such platforms offers a transparent chatbot pricing model with no hidden fees. Although it may require a significant initial investment (e.g. for additional integrations), the long-term savings can be substantial.

• A seasoned tech team behind: Last but not least, enterprise chatbot platforms require more technical expertise and knowledge to operate. To ensure long-term success, the availability of solid vendor support during and after implementation is a must. A great AI platform has an experienced human team behind it that will follow the changing business requirements to remain flexible.

Now, let’s move on to the list of the best enterprise chatbot platforms that helped hundreds of global companies.

BotsCrew is an enterprise chatbot platform that specializes in custom AI chatbots. The company is known for its specific focus on AI agents only and a highly customer-centric approach, allowing it to build solutions for Fortune 500 companies of different industries, from travel to automotive. 

The platform has been used for a wide range of use cases, such as customer support, RPA, marketing, and sales automation.

Year Established: 2016

Rating: 4.7 ⭐⭐⭐⭐⭐ (Clutch)

Key Platform Features: GPT-4o; Natural Language Processing (NLP), Customizable chatbots; Integration with multiple platforms; Real-time analytics; AI copilot that supports chatbot creation; Ability to train chatbots on website, docs, custom information

Industries: eCommerce, Travel, Healthcare, Digital Agencies, Legal, Automotive, Manufacturing. 

Notable Customers: Samsung, Honda, Virgin Holidays

Best for: Custom AI chatbot projects of any difficulty 

Ada CX is an AI-powered platform that allows businesses to automate and improve customer experience across various touchpoints. It’s famous for its focus on generative AI-powered customer service agents, faster and at a lower cost than human agents.

Ada CX offers an advanced Reasoning Engine that helps AI Agents deliver responses that are relevant, accurate, and safe.

Year Established: 2016

Rating: 4.6 ⭐⭐⭐⭐⭐(G2)

Key Platform Features: AI Agents; Ada's Reasoning Engine; advanced QA and measurement tools.

Industries: E-commerce, FinTech, SaaS, and others. 

Notable Customers: Pinterest, ClickUp, Tango. 

Best for: enhanced customer experience agents at utmost quality.

Drift, Salesloft company, is an AI-powered conversational platform tailored for sales and engagement. Its enterprise features allow to scale personalization and pipeline generation efforts across the full customer lifecycle. 

The platform offers advanced AI capabilities that automatically listen, understand, and learn from buyers to create the most personalized experiences possible.

Additional suites like Conversational Sales help to close deals faster and get real-time buyer insights.

Year Established: 2015

Rating: 4.4 ⭐⭐⭐⭐ (G2)

Key Platform Features: Site Concierge, Bionic Chatbots, Content Ingestion, Intelligent Search, Customizable Brand Voice, AI-driven Qualification, etc. 

Industries: Manufacturing, FinTech, Technology, and others. 

Notable Customers: GONG, Gainsight, tenable. 

Best for: sales & marketing AI agent for pipeline generation 

Haptik is a conversational CRM platform that focuses on utilizing artificial intelligence through marketing, support, and operations. The solution offers a seamless integration of all channels to unlock higher ROI and customer satisfaction.

Leveraging AI capabilities, Haptik offers AI agents, gen AI sales assistant, Agent Co-pilot, and bespoke AI development to meet customer needs.

Year Established: 2013

Rating: 4.4 ⭐⭐⭐⭐ (G2)

Key Platform Features: Conversation Studio, Smart Agent Chat, Intelligent Analytics, multiple channels,  etc. 

Industries: Education, Insurance, Healthcare, eCommerce, Travel, and others. 

Notable Customers: Whirpool, P&G, OLA

Best for: integrating generative AI for different needs across multiple channels 

Intercom is a widely used chatbot platform that enables businesses to communicate with customers on their website, app, social media, and email.

The platform has an AI-first approach and introduces additional tools to improve the chatbot performance with a specific focus on personalization.  

Overall, Intercom introduces solutions for different support roles: support agents and support leaders.

Year Established: 2011

Rating: 4.5 ⭐⭐⭐⭐ (G2)

Key Platform Features: 300+ pre-built apps, AI Agent; AI Copilot provides instant, always-on assistance for support agents; AI Analyst (coming in 2024)

Industries: E-commerce, FinTech, Software and Technology, and others. 

Notable Customers: Coda, Atlassian, Wolt

Best for: personalized customer service & engagement chatbots for multiple channels. 

Kore.ai is an enterprise chatbot platform focused on implementing AI for different purposes. From conversational virtual assistants to generative AI applications, Kore.ai provides an open platform for integrating with any LLM and technology infrastructure partners. 

The key goal is to simplify AI adoption and get employees to faster and meaningful business operations faster using simple no-code tools.

The platform applications are versatile for both customer and employee-facing use cases.

Year Established: 2013

Rating: 4.7 ⭐⭐⭐⭐⭐ (G2)

Key Platform Features: CX Pre-built Solutions (e.g., BankAssist), EX Pre-built Solutions (e.g., HR Assist), Search AI, No-code generative AI application platform, multiple generative AI models, etc.

Industries: Manufacturing, FinTech, Technology, and others. 

Notable Customers: Yahoo, Coca-Cola, GoDaddy. 

Best for: advanced generative AI application within company processes 

Ultimate AI is a real-time customer service AI engine for customer support teams. It allows the integration of generative AI quickly into any part of the customer support journey.

The key feature of this platform is customer service automation, with up to 60% automation potential across digital support channels, including chat, email, messaging, and more.

Additional conversational features like a no-code conversational design builder allow the creation of versatile chatbots for support purposes. 

Year Established: 2017

Rating: 4.7 ⭐⭐⭐⭐⭐ (G2)

Key Platform Features: Ultimate GPT, Chat and Ticket Automation, Hybrid approach for complex cases automation, multiple API integrations, etc. 

Industries: E-commerce, Telecommunications, Healthtech, and others. 

Notable Customers: Zendesk, Zalando, Lush

Best for: customer service enhancement in customer-centric industries like e-commerce and travel

Yellow AI, previously known as Yellow Messenger, is a conversational AI platform offering comprehensive solutions for sales, marketing, and support functions across industries. It’s best known for the utmost performance across multiple channels while reducing operational costs.

The platform has a no-code builder and a DAP (Dynamic Automation Platform), that allows an omnichannel deployment across multiple platforms. 

Year Established: 2016

Rating: 4.4 ⭐⭐⭐⭐ (G2)

Key Platform Features: Generative AI; DynamicNLP; Drag-and-drop interface; Built-in templates; Conversational campaigns; AI-powered agent assist. 

Industries: BFSI, Healthcare, Retail, and others. 

Notable Customers: Hyundai; Tiket.com; Sony. 

Best for: large-scale customer support and engagement across various channels.

Independent enterprise chatbot platforms are not the only solution to advanced AI projects. 

Open AI, the brain behind ChatGPT, offers ChatGPT for enterprise. Their services allow to customize ChatGPT to any workflow and collaborate across multiple teams, as well as gain administrative controls over custom collaborative space. Although quite pricey, it fits best for large-scale projects that involve generative AI with utmost security. 

For more minor scales of adoption, tools like Copilot Studio or Custom GPTs offer a development environment to build custom agents using generative AI. They are great for initial testing and proofing the concept, yet they are not best for team deployment or integrations. 

For more minor scales of adoption, tools like Copilot Studio or Custom GPTs offer a development environment to build custom agents using generative AI. They are great for initial testing and proofing the concept, yet they are not best for team deployment or integrations. 

Last but not least, custom generative AI development is a great choice in the following scenarios:

• You don’t want to pay extra for features that you don’t need on existing enterprise chatbot platforms; 

• The project involves a large number of users, which can multiply the costs for platform use; 

• You’re looking for your customized platform without useless features and interfaces. 

Enterprise chatbot platforms must be the most versatile in terms of pricing. 

Usually, enterprise chatbot pricing comes with a monthly fee for platform use that already has built-in features. Custom-made plans for businesses can come with additional costs for integrations, on-premise development, advanced features like voice chatbots, volume of monthly messages, use of LLMs, or private hosting. 

To give you an idea, an enterprise subscription plan starts at ~$600. The cost of additional features may reach $5,000/mo depending on multiple factors.

Sounds painful? 

Tip: start with chatbot requirements to get as precise initial cost estimate as possible. Try to collect all functional and non-functional requirements for your future project to eliminate any hidden costs for scaling later. 

Need help with collecting them? Try our free chatbot requirements generator: 

Need help with collecting them? Try our free chatbot requirements generator: 

This GPT-4 powered assistant knows everything about how much it costs to build a chatbot. Just ask it 😏 

Picking the best enterprise chatbot platform is surely not easy. It requires careful research, multiple calls, and endless comparison between the options. 

To keep the platform's credibility first, we advise paying attention to domain expertise, tech-savviness in terms of the recent advancements of AI, and presence on the market. 

Need help? Feel free to contact us to get guidance on implementing your next AI solutions with ultimate costs and results.