Provide excellent patient experience without hiring genetic counselors genetic counselors
A scalable HIPAA-compliant genetic testing chatbot
that provides pre-test education to your patients.
Does it sound familiar?
Your patients struggle to understand genetic testing or even feel anxious about it
Patients have to wait long hours before getting the answer or have to search for a counselor elsewhere
Your counselors spend time answering simple, repeatable questions most of their time
How we change it
Automate pre-test patient education
Educate patients about your tests and their impact on patients' lives. Assess the risks and eligibility via a secure chat with our chatbot.
Be a lighthouse in your patient's journey through uncertainty.
Reduce incoming counseling requests
It’s too expensive to spend the time of qualified employees on simple, repeatable questions. Neither it is engaging for them to answer these.
We automate routine and leave unique challenges for people.
Provide instant answers to your patients
Genetic testing is new and booming. People have many questions, and they want answers instantly.
Our solution provides a self-service option via a human-like conversation. We combine instancy and engagement.
Replicate successful chatbots for other test panels
Start small and try our solution for one of your tests. You can replicate your success on our platform for other test panes in a matter of days.
You don’t have to pay for a newly developed chatbot anymore.
Automatically track everything in your EMR system
No need for manual logs. No incomplete medical records.
We integrate the bot with the software you already use and provide a holistic view of your patient’s history.
How Natera reinvents genetic education
Thousands of conversations with a chatbot with 65% of the patients completing the journey on their own.
Read full story
How our solution works
Connect
You provide a patient with a secure chat link via
a website form
Educate
Chatbot educates the patient about your genetic tests
Collect data
Chatbot collects the data for eligibility and risk assessment
Triage
Chatbot connects a patient to a genetic counselor if necessary
Place an order
Chatbot helps to place an order right within the chat
Synchronize
Chatbot automatically syncs data to your EMR system or a database
We value safety & security
Secure
hosting
You can host the solution on your servers
Secure communication
We automatically generate a unique secure chat link for each patient
Identity confirmation
A chatbot asks questions to confirm the identity of a patient when required
HIPAA
compliance
Our solution is HIPAA compliant
Adverse
events
We train our bots to understand adverse events and hand over the conversation to a human when needed.
“We’re really happy with the final product, the platform, the product’s ease-of-use, and our ability to tweak it.”
Provide better patient experience today
Bring more happy patients and get a competitive edge with our proven technology.
Send us the form, and we will get back to you within a business day.
