ChatGPT for Corporate Use: BotsCrew's Case Study
Recent advancements in generative AI—like GPT-4 Turbo—are changing what's possible for companies and experts in various industries and domains to achieve with technology. We've shared the key insights on how we utilized GPT to create a secure & handy chatbot for internal use within the company.
As of today, about 43% of employees report they are eager to use AI solutions in their work environment. Due to numerous data breaches, many are opting to create their own GPT models for corporate use.
In 2023, we at BotsCrew also introduced an internal GPT, and we're thrilled to share some of the main results and important findings we've attained since its launch.
💪🏻 Why did we develop an internal GPT
As BotsCrew experienced significant growth and with the bustling world of tech, after the grand debut of GPT to the public, Nazar Hembara, the co-founder of BotsCrew, delved into the potential of GPT for businesses, when a lightbulb moment struck him like a lightning bolt. Why not let all our team members tap into the power of GPT? What if we could significantly cut costs, save time and effort, keep everything in-house, and not spill the beans to Open AI?
Therefore, Nazar gathered the team to hash out the details. Their reactions? Pure enthusiasm. Fueled by passion and a touch of caffeine, they dove headfirst into action. To kick things off, they gathered input from over 5 employees across different departments, exploring their potential use cases for the solution.
Building upon this feedback, the team developed the initial iteration of the chatbot for internal purposes based on GPT-4. In just 66 hours, with the creative energy of three brilliant minds, they crafted the first prototype ready for testing. Following rigorous testing by our employees, the development team received comprehensive feedback, addressed any issues, and subsequently launched the solution across the entire company.
"It was crucial for us to adopt this internal corporate 'ChatGPT' early on. Doing so allowed us to 'eat our own dog food,' setting a precedent for innovation and learning from the inside out. With GPT-4, we've been able to simplify repetitive tasks, find information more quickly, and enhance our customer service. By deploying our instance of the chat interface and utilizing GPT-4 via API, we also kept our data secure and costs in check. Furthermore, it gave us the opportunity to measure usage costs and identify the most popular use cases by analyzing anonymous aggregated data from our team. This initiative hasn't just made us nimbler; it has deepened our expertise and better positioned us to serve our clients, truly embodying the innovative spirit we stand for."
The employees at our company appreciate how our internal GPT system helps them save significant amounts of working hours and boosts creativity, especially when they're brainstorming content or product ideas.
👀 The company's co-founders even received numerous messages from concerned employees during a period when corporate GPT was temporarily unavailable. This highlights how extensively the solution is now utilized across various departments at BotsCrew.
Discover Corporate GPT's Main Business Value
💡 Key features
Data analytics
Includes user sessions, query numbers, and more, providing valuable metrics for evaluating usage patterns and engagement levels.
Login only through the BotsCrew corporate domain
To ensure enhanced security and data integrity, access to the solution is restricted solely to the BotsCrew domain for login purposes.
Retaining the context of previous queries
Understanding the relationship between prompts for maximizing the ongoing effectiveness of the solution.
Ongoing support
Ongoing support, troubleshooting, and system enhancements in order to refine and optimize the system based on our company's evolving needs.
✨ Some of our "aha" moments & findings
Adoption rate within the company ⤵
The solution is used regularly by ⤵
Frequency of using ⤵
- Daily: 30%
- A few times per week: 30%
- At least once per week: 24%
- At least once per month: 16%
Average satisfaction rate ⤵
Average trustworthiness rate ⤵
Our internal chatbot has swiftly become a favorite among our staff. Through its use, employees not only streamline their tasks but also delve into the impressive capabilities of LLMs.
This not only offers practical benefits but also sparks creativity and innovation, as individuals uncover novel ways to utilize the chatbot. Employee satisfaction rises, accompanied by a deeper appreciation for the vast potential that generative AI offers to our field.
🎓 Internal GPT's most common use cases
With business-personalized GPT, the application is limited only by its user's creativity.
The top 8 use cases within BotsCrew employees are:
✅ Text Editing: checking texts for grammar mistakes, rephrasing sentences, and proofreading text, improving clarity and readability of content.
✅ Idea Generation: brainstorming and generating innovative ideas for KPIs, proposals, and offers. Collaborating with teams to develop fresh concepts and strategies tailored to specific goals.
"I've provided the solution with KPIs and asked it to answer 3 simple questions that describe the value of those KPIs for a client. The bot completed the job in a minute. After proofreading, I haven't changed a thing."
✅ Product Development: brainstorming new product ideas based on customer feedback and market trends.
"It has helped me brainstorm a product idea that became a reality."
✅ Content Generation: crafting compelling newsletters, emails, and social media posts to engage audiences. Researching relevant topics and keywords to create informative and engaging content.
"As an SEO specialist, internal GPT is my go-to tool for brainstorming ideas and organizing keywords, topic ideas, and even feedback. It's like having an extra team member who helps with everything from content planning to crafting corporate communications, or a Google, Grammarly, and Sheet in one chat that keeps my context on the spot. It sometimes feels like a conversation with a fellow marketer who understands my thoughts and helps to shape them into effective strategies."
✅ Data Processing: analyzing and summarizing text to extract key insights and information.
✅ Code Generation/Support + QA Assistance: assisting with writing API requests and providing support for coding tasks. Generating code and offering assistance with code refactoring to optimize performance.
"I almost always have great experiences with it, using the solution for writing scripts, answering general technical questions, etc. The code it writes is good. It understands tasks well, I just have to write 1–3 sentences describing what to do, and it will do the job that I'd otherwise spend 30 minutes on."
✅ Googling: conducting targeted searches to find specific information and answer questions. Gathering relevant statistics and industry updates to inform decision-making.
✅ Operational Tasks: supporting with legal document preparation and project scoping activities. Assisting in preparing presentations and conducting strategic thinking exercises.
🤔 What's next?
With the fast-paced advancements in Gen AI, we're gearing up for fresh challenges ahead.
We are also all ears for our colleagues' input, and we're fully committed to beefing up our GPT solution. Therefore, there will be regular updates and enhancements as we keep adding new useful features and capabilities including:
- Internal information retrieval — information about the company, projects, teams, and individual experts. For instance, employees can inquire with a chatbot about specifics such as the official company weekend in 2024, and receive the relevant answer promptly.
- Knowledge base integration — training the tool on historical data and internal documents, optimizing information retrieval and decision-making support.
- Prompt library — a curated collection of prompts aimed at assisting employees in planning and managing administrative tasks efficiently with the GPT chatbot.
With 7+ years of expertise in crafting chatbot solutions, we understand the pain points experienced by companies and employees alike. We possess the know-how to substantially boost productivity through corporate GPT while also drastically cutting costs.
Embrace automation to transform 2024 into a year of achieving more with fewer resources!
To find out more about how BotsCrew helps the world's largest enterprises to transform internal processes with cutting-edge GPT-based chatbot solutions, contact us today to schedule a consultation and take your business to the next level.
👀 5 steps to start working with BotsCrew
1) Book a call or fill out a short online form.
2) Look out for an email confirmation for our meeting.
3) During our call, let's dive into your chatbot idea, share success stories from similar projects, discuss possible KPIs, budget, and expected outcomes. Together, we'll determine if your chatbot idea is a go.
4) After our call, if you're keen to team up with BotsCrew, we'll shoot over a detailed proposal with prices, solution breakdown, timelines, and KPIs.
5) Excited to get started? Once you're on board, we'll hit the ground running with the development of your chatbot!
